​​Warning: Avoiding A ‘Vision Statement’ Is Detrimental To Your Success.
​Example
​1. Business Objective: Housekeeping, maintenance app.
- Hotel housekeeping tablet – smartphone and desktop app to photograph room maintenance issues and type brief explanation text message. Using the app an employee inspects a room. Prior to moving on to the next room, the employee uses the app to submit a report. Assuming no problems are identified report submission automatically releases the room to reception staff.
​2. Users and benefits
- The report data is sent wirelessly to a SharePoint Online list.
- Data is submitted to rooms folder, and stored within that folder is a folder for each room.
- Within the rooms folder a new dated folder is automatically created.
- Upon report submission, the data is saved to a newly created dated folder.
- Management and or maintenance staff are alerted by email and authorisation decisions to repair or instigate further investigations are determined at this stage.
​3. Key factors used to judge the quality
- If repairs are within a specified financial cost, automated authorisation is granted, and maintenance staff are immediately assigned.
- Maintenance staff carry out repairs and using the app submit text and or photographic evidence of repair. The report is submitted to the originating SharePoint folder.
- Housekeeping is automatically notified by email.
- The housekeeper makes a visual room inspection.
- Using the app, the housekeeper can either initiate further work or approve repairs.
- Approval immediately releases the room to reception staff.
​4. Key features and technology.
- The app must be intuitive for users to use.
- App functionality style should be familiar to users to minimise training.
- App seamlessly integrates with Office 365 services.
- The app must have a browser interface.
​5. Crucial product factors
- The app data must be secure.
- ​The app must operate on Apple iOS, Android, Windows devices.
- App must be geographically interdependent (operate nationally & internationally).
- Head office accountancy staff to have remote access to hotel app data.
​6. Financials and Other Numbers
- ​The primary goal is to maximise room revenue.
- A centralised and paperless automated room maintenance workflow.
- Full audit trail (room maintenance history).
- Room data reports should identify room turnaround times.
- Reports must indicate room maintenance budget implications.
- ​The app must be rolled out by January 2018.
- ​The app is expected to be rolled out nationally to 100 staff across multiple sites.
- User Segments
- head office accountant,
- hotel general manager,
- housekeeper
- and maintenance.
- Development costs must be under £50k.
