Automating workflows can lead to productivity improvements.
However, workflows can and do fail for any number of reasons. Failures may be intermittent. It could be the user’s device has an issue or a broadband connection problem. Of course, it might be a server update. But that’s very unlikely. Almost always the root of the matter revolves around software. Either device update problem and or workflow configuration issues.
Regardless of the problem you will or should receive an email requesting you to resolve the problematic Flow. It’s then a question of simply logging into Flow and diagnosing the delinquent process.
More often than not in my case, I built a flow, tested it within a sandbox then implemented the Flow into a production environment. What I forgot to do is return to the sandbox and either turn the flow off or delete the flow.
Whatever the problem is if you just want to stop the Flow, use the email link, to log into the flow. The link should open a report illustrating when and how many times the flow failed.
To stop the Flow, locate your ‘My Flows’ from the menu or breadcrumb click ‘My Flows’ then identify the problematic flow. Next, locate and click the slider option to off.
Congratulations that’s all.
If you wish to diagnosis the issue, then the how, is for another article.